What is included in an Everlume package?
Your package includes the selected display configuration, delivery to an eligible Melbourne metropolitan venue, professional installation, approved content setup, testing, up to eight consecutive hours of display operation, urgent phone support during the agreed operating window and collection under the agreed venue arrangements.
Can I book only one display?
Yes. The One-Display Experience is available for either a digital welcome display or a digital seating-chart display.
Can the displays be used outdoors?
Yes, subject to venue approval and Everlume’s site assessment. Our portable displays are weatherproof and waterproof, with high-brightness, anti-glare screens and up to 12 hours of battery capability. Every outdoor booking also requires an agreed indoor or covered fallback location.
Does checking availability reserve my date?
No. The form allows Everlume to review your date, equipment, team and venue suitability. Your date is confirmed only after we approve the request, your booking-specific agreement is accepted and the required payment has cleared.
Is design included?
Yes. You can choose a personalised Everlume template or provide suitable customer-supplied media. Broader customisation and bespoke design are quoted separately.
Can I provide a video or slideshow?
Yes. Suitable customer-supplied images, video or motion content can be used. Basic upload, sequencing and playback setup are included. Significant editing, file repair or format conversion may be quoted separately.
Can I update my seating chart?
Yes. Routine seating updates are included until 12 noon on the day before your wedding when submitted as one consolidated update. Event-day changes are best-efforts and cannot be guaranteed.
Is someone present for the entire event?
No. Everlume professionally installs and tests the displays and provides urgent phone support during the agreed operating window. A continuously present operator is not included in the standard package.
How is my booking confirmed?
After availability is approved, Everlume sends a booking-specific electronic agreement and payment link. Your booking is confirmed after the agreement is accepted and the 30% deposit has cleared. Bookings made within 14 days of the wedding require full payment at booking.
Is GST added?
No. Everlume is not registered for GST, so no GST is added to the stated price.
Do you service regional Victoria?
Regional and out-of-area weddings may be available by individual quotation.
What happens if a display develops a technical problem?
Everlume first attempts repair or substitution. The available remedy depends on the affected display, timing and whether it has already fulfilled its main purpose. If no meaningful display service is provided because of an unrecoverable technical failure, the display package price is refunded in full.
